Identity Theft Protection

2019 Benefits Update

Many of the St Johns County benefits providers and insurance carriers will be changing starting January 1, 2019. New carriers include: Prescription (Rx) Services with CVS Caremark, Spending Accounts (FSA/HRA/DCA) with Medcom, Life and Disability with The Standard and Employee Assistance Program (EAP) with Morneau Shepell. The new carriers are providing you with the same or better benefits. Please review the 2019 Benefits Guide  for more information about these changes.

Through 12/31/2018: Card Patrol Set-up & FAQs  |
Effective 01/01/2019: Visit the Life Services Toolkit page |

Card Patrol FAQs (2018)

What is Card Patrol?
Card Patrol uses advanced proprietary technology to scan billions of Internet records in real-time. If any of your up to ten registered debit or credit card numbers or your social security number is discovered, you will be notified via email within 24 hours.

Am I automatically enrolled in the Card Patrol benefit?
No. For your security, we cannot start your monitoring until you have activated this benefit online.

How do I begin the process to monitor my cards and SSN?
You will find the website and Access Code on your Membership ID Card, located in your New Account Kit. This Access Code will be used one time, during the original sign-up process. You will create a user name and password and then you will enter for information for monitoring.

How many cards can I register?
Members can register up to 10 debit or credit cards per account holder.

How does my joint account holder enroll in Card Patrol?
There is room on each Card Patrol Account for up to 10 debit or credit cards and a social security number. Each member can register up to 10 major credit or debit cards and a social security number. The joint account holder uses the same Access Code as the primary account holder and registers using a different username.

What debit or credit cards can I register?
Card Patrol monitors many of the credit and debit cards affiliated with the major credit card issuers (such as VISA®, MasterCard®, American Express®, Discover® and Diners Club®). Cards being registered must be 15 to 16 digits in length and begin with a 3, 4, 5 or 6.

How do I know that the information I give you is secure?
We take two important measures to protect your information: 1) Card Patrol customer information is stored on a secure server that is firewall-protected and encrypted to block unauthorized third party access. 2) We also restrict downloading of any data on our secure servers to unsecured locations, such as a laptop. Card Patrol is encrypted and protected with industry-standard SSL encryption software. Our site is also certified and regularly scanned by ControlScan to protect against hacker attacks for over 11,500 known website security vulnerabilities. All sensitive information is encrypted prior to storing it in our databases.

How and when will I be notified if one of my registered numbers is compromised?
If one of your up to ten registered card numbers is discovered, an email notification will be sent to you within 24 hours. Please note that the email notification will be sent to the email address provided in your profile. It is important to keep this information up-to-date.

What do I do when I receive an email notification?
You will receive a phone number to call Fraud Support. Call this number to find out the details of the compromised card and to determine whether or not further action needs to be taken.

How often do I need to login?
Actually, once you have entered the information you would like Card Patrol to monitor, you don't need to login unless you want to update your card numbers or contact information. If any of your up to ten registered card numbers or social security number appear to be compromised, the Card Patrol system will automatically contact you.

By using the St. Johns County Assist America reference number, 01-AA-SUL-100101, you can gain access to the secure Card Patrol link which will require you to create a personal account. Once logged in, you may register up to 10 bank or credit cards for proactive fraud monitoring with access code: 18327.