Emergency Travel Assistance

Assist America’s Emergency Travel Assistance is a value-added service provided through Sun Life Financial at no cost to all employees eligible for benefits with St. Johns County. Assist America responds quickly and efficiently when members experience travel health emergencies more than 100 miles (150 km) from home. For more information, visit Assist America or call 800-872-1414.

Download the Assist America Mobile App or pick up a brochure from Personnel Services, which contains a tear out wallet card you can carry with you when you travel.

St. Johns County Membership Number: 01-AA-SUL-100101

Assist America Services Available

  • Medical Consultation, Evaluation and Referral
    An operations center staffed 24/7 by medically-certified, multilingual personnel who can evaluate and make immediate recommendations for any emergency situation, including referrals to qualified medical providers.

  • Medical Monitoring
    A team of medically trained personnel who stay in regular communication with the attending physician and hospital to monitor appropriate levels of care.

  • Prescription Assistance
    If a member forgets or loses a prescription while traveling, Assist America supports with replacing medicines.

  • Hospital Admission Guarantee
    Assist America fosters prompt hospital admission by validating the member's health insurance or advancing funds as needed to the hospital. (Advances must be repaid within 45 days.)

  • Emergency Medical Evacuation
    If a member becomes ill or injured in an area of the globe where appropriate care is not available, Assist America will evacuate that individual safely to the nearest facility that meets rigorous standards.

  • Compassionate Visit
    Assist America will arrange and pay for a loved one to join any traveling member who is alone and expected to be hospitalized for more than seven days.

  • Care of Minor Children
    If any minor children were traveling with an ill or injured parent, Assist America will arrange and pay for them to return home, with a qualified attendant if necessary, to a family member, or Assist America will arrange childcare locally. Assist America will also arrange care of children at home who are left unattended due to the parent's unexpected absence.

  • Medical Repatriation
    When the member has been stabilized to the satisfaction of the attending physician, Assist America will arrange transport back home or to a rehabilitation facility under medical supervision if required.

  • Emergency Message Transmission
    Assist America will transmit emergency messages reliably between the patient, family, friends and employer.

  • Return of Mortal Remains
    In the unfortunate event that a covered individual passes away while traveling, Assist America will complete the necessary paperwork, and arrange and pay for the necessary body preparations, shipping container and transport to bring the mortal remains home.

  • Lost Luggage or Document Assistance
    Assist America works with airlines to recover and deliver lost bags, liaise with transportation companies to replace lost travel tickets and contact necessary agencies to solve issues of lost passports and licenses.

  • Legal and Interpreter Referrals
    Assist America can make recommendations for trustworthy legal counsel and interpreter services in any country, and also arrange bail bonds in jurisdictions where they are legal.

  • Emergency Cash Coordination
    If a member has a verifiable travel emergency and is circumstantially without other financial means, Assist America can coordinate a cash transfer as necessary.

  • SecurAssist Travel Security Services
    Free, up-to-the-minute travel security intelligence from world leader iJET is available on the SecurAssist website. Security experts are on standby 24/7 for consultation with employers who want to prevent or are faced with an employee's nonmedical emergency while traveling, such as kidnapping, terrorism, wrongful detention or natural disasters.

  • Pre-Trip Information
    Assist America offers comprehensive pre-trip insights at www.assistamerica.com.

  • And Much More...
    Every case Assist America faces is unique and requires its own set of customized solutions. That is why Assist America has been saving lives since 1990 without preset parameters. Assist America is committed to resolving the emergencies of members-whatever it takes-and has the talent and resources to do so.

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