Emergency Travel Assistance

2019 Benefits Update

Many of the St Johns County benefits providers and insurance carriers will be changing starting January 1, 2019. New carriers include: Prescription (Rx) Services with CVS Caremark, Spending Accounts (FSA/HRA/DCA) with Medcom, Life and Disability with The Standard and Employee Assistance Program (EAP) with Morneau Shepell. The new carriers are providing you with the same or better benefits. Please review the 2019 Benefits Guide  for more information about these changes.

Through 12/31/2018: Assist America  |  www.assistamerica.com
Effective 01/01/2019: Generali Global Travel Assistance  |  www.standard.com/travel

Generali Global Travel Assistance (2019)

Explore the world with confidence. Rely on Generali Global Travel Assistance with The Standard Insurance Company when you’re away from home.

Things can happen on the road. Passports get stolen or lost. Unforeseen events or circumstances derail travel plans. Medical problems service at the most inconvenient times. Travel Assistance can help you navigate these issues and more at any time of the day or night.

You and your spouse are covered with Travel Assistance – and so are your kids through age 25 – as a value-added service provided through your group insurance from The Standard.

Travel Assistance is available when you travel more than 100 miles (150 km) from home or internationally for up to 180 days for business or pleasure. For more information, visit Travel Assistance or call 866.455.9188.

Pick up or download an informational brochure from Personnel Services, which contains a tear out wallet card you can carry with you when you travel. Use Group ID: D2STD and Activation Code: 181002.

How to use Travel Assistance

  1. Always carry your Travel Assistance ID card when traveling.

  2. If you suffer a medical emergency, go immediately to the nearest physician or hospital without delay and then contact Travel Assistance.

  3. For help with medical, travel, and security problems, call Generali Global Assistance using one of the country-specific toll-free numbers printed on the back of the card: 866.455.9188 (United States, Canada, Puerto Rico, US Virgin Islands, Bermuda) OR 1.240.330.1380 (Everywhere Else)

  4. A multilingual Assistance Coordinator will ask your name, your organization's name, your Group ID and Activation Code (shown on your ID card) and a description of the situation.

  5. Assistance will be given and Generali Global Assistance will monitor your case until the situation is resolved.

Emergency Travel Assistance Services

  • Passport, visa, weather and currency exchange information, health hazards advice and inoculation requirements

  • Emergency ticket, credit card and passport replacement, funds transfer and missing baggage

  • 24/7/365 phone access to registered nurses for health and medication information and help understanding treatment options

  • Emergency evacuation to the nearest adequate medical facility and medically necessary repatriation to employee’s home

  • Connection to medical care providers, interpreter services, a local attorney or consular office

  • Return travel companion if travel is disrupted due to emergency transportation services

  • Logistical arrangements for ground transportation, housing and or evacuation

Assist America (2018)

Assist America’s Emergency Travel Assistance is a value-added service provided through Sun Life Financial at no cost to all employees eligible for benefits with St. Johns County. Assist America responds quickly and efficiently when members experience travel health emergencies more than 100 miles (150 km) from home. For more information, visit Assist America or call 800-872-1414.

Download the Assist America Mobile App or pick up a brochure from Personnel Services, which contains a tear out wallet card you can carry with you when you travel.

St. Johns County Membership Number: 01-AA-SUL-100101

Assist America Services Available

  • Medical Consultation, Evaluation and Referral
    An operations center staffed 24/7 by medically-certified, multilingual personnel who can evaluate and make immediate recommendations for any emergency situation, including referrals to qualified medical providers.

  • Medical Monitoring
    A team of medically trained personnel who stay in regular communication with the attending physician and hospital to monitor appropriate levels of care.

  • Prescription Assistance
    If a member forgets or loses a prescription while traveling, Assist America supports with replacing medicines.

  • Hospital Admission Guarantee
    Assist America fosters prompt hospital admission by validating the member's health insurance or advancing funds as needed to the hospital. (Advances must be repaid within 45 days.)

  • Emergency Medical Evacuation
    If a member becomes ill or injured in an area of the globe where appropriate care is not available, Assist America will evacuate that individual safely to the nearest facility that meets rigorous standards.

  • Compassionate Visit
    Assist America will arrange and pay for a loved one to join any traveling member who is alone and expected to be hospitalized for more than seven days.

  • Care of Minor Children
    If any minor children were traveling with an ill or injured parent, Assist America will arrange and pay for them to return home, with a qualified attendant if necessary, to a family member, or Assist America will arrange childcare locally. Assist America will also arrange care of children at home who are left unattended due to the parent's unexpected absence.

  • Medical Repatriation
    When the member has been stabilized to the satisfaction of the attending physician, Assist America will arrange transport back home or to a rehabilitation facility under medical supervision if required.

  • Emergency Message Transmission
    Assist America will transmit emergency messages reliably between the patient, family, friends and employer.

  • Return of Mortal Remains
    In the unfortunate event that a covered individual passes away while traveling, Assist America will complete the necessary paperwork, and arrange and pay for the necessary body preparations, shipping container and transport to bring the mortal remains home.

  • Lost Luggage or Document Assistance
    Assist America works with airlines to recover and deliver lost bags, liaise with transportation companies to replace lost travel tickets and contact necessary agencies to solve issues of lost passports and licenses.

  • Legal and Interpreter Referrals
    Assist America can make recommendations for trustworthy legal counsel and interpreter services in any country, and also arrange bail bonds in jurisdictions where they are legal.

  • Emergency Cash Coordination
    If a member has a verifiable travel emergency and is circumstantially without other financial means, Assist America can coordinate a cash transfer as necessary.

  • SecurAssist Travel Security Services
    Free, up-to-the-minute travel security intelligence from world leader iJET is available on the SecurAssist website. Security experts are on standby 24/7 for consultation with employers who want to prevent or are faced with an employee's nonmedical emergency while traveling, such as kidnapping, terrorism, wrongful detention or natural disasters.

  • Pre-Trip Information
    Assist America offers comprehensive pre-trip insights at www.assistamerica.com.

  • And Much More...
    Every case Assist America faces is unique and requires its own set of customized solutions. That is why Assist America has been saving lives since 1990 without preset parameters. Assist America is committed to resolving the emergencies of members-whatever it takes-and has the talent and resources to do so.