Teladoc is available for members seeking care for less serious medical issues such as colds, pink eye and allergies. Teladoc is a way for you to talk with a board certified, state licensed doctor or pediatrician by phone or video chat, 24/7. The normal copay of $10 is temporarily being waived to encourage utilization, so now is a great time to set up your Teladoc account by providing your personal information and medical history. Teladoc 800.835.2362 / www.teladoc.com
Florida Blue Center Virtual Support
Florida Blue locally based neighborhood nurses, community specialists and sales and service personnel remain committed to providing personalized support to our members such as helping with questions about COVID-19, testing site locations, community resources, navigating the health care system, finding virtual care options, checking enrollment eligibility and other concerns. They can be reached by calling your local Florida Blue Center’s phone number or 877-352-5830 to be automatically connected to your local Center or visit Florida Blue Centers for virtual support and services.
Bilingual Emotional Support Helpline
Florida Blue launched a 24-hour, free emotional support helpline for all Floridians, in partnership with New Directions Behavioral Health. Any Floridian – even if uninsured or insured by another plan – can call 833-848-1762 for support in managing feelings of stress, anxiety, grief or fear related to the COVID-19 pandemic. Counselors cannot provide information on COVID-19 testing or treatment.
FloridaBlue Waiver of Copays and Deductibles for Coronavirus Testing
Florida Blue is waiving copays and deductibles related to medical testing for the virus for members who are part of our insurance plans, Members should consult their health care provider if they are experiencing symptoms linked to the coronavirus, such as mild to severe respiratory symptoms, such as a cough and difficulty breathing, and a fever. The tests are provided at no cost by state and federal health authorities and may soon be available at other laboratories. Summary of Modifications. Florida Blue 800.664.5295 / www.floridablue.com
Employee Assistance Program
Should you need confidential assistance, counseling, crisis support, or help with other personal, financial, and family issues, the County Employee Assistance Program (EAP) is available 24 hours a day, seven days a week by calling Morneau Shepell at 877-851-1631. Counselors will not be able to assist with specific questions about COVID-19 testing or treatment.
CVS has relaxed refill restrictions and are temporarily waiving early refill limits on 30-day prescriptions for maintenance medications at any in-network pharmacy. You can now fill maintenance medication prescriptions ahead of schedule. CVS Customer Service 844.278.5590 / www.caremark.com
CVS Caremark Mail Service Pharmacy
CVS Pharmacy has waived charges for home delivery of all prescription medications. The Centers for Disease Control and Prevention (CDC) encourages people at higher risk for COVID-19 complications to stay at home as much as possible, so this convenient option can help you avoid coming to the pharmacy for refills or new maintenance prescriptions. As always, there is no charge for delivery of prescriptions filled by CVS Caremark Mail Service pharmacy, when you choose mail. CVS Rx Mail Order 866.284.9226 / www.caremark.com
New Eligible Items for Your FSA and/or HRA
If you are enrolled in a Flexible Spending Account (FSA) and/or Health Reimbursement Account (HRA), you recently gained more flexibility in your ability to save under the CARES Act. This new legislation expanded the list of expenses that are considered eligible by including popular over-the-counter drugs and medicines, including pain relief, cold and flu, allergy, heartburn and menstrual products. These items can now be purchased with your FSA/HRA funds without a prescription. This change is retroactively effective as of January 1, 2020. Medcom flyer or FSAstore for more information.